Full Name
Salina Chan
Job Title
Senior Engagement Manager
Company
McKinsey & Company
Speaker Bio
Selected experience/expertise
- Led Claims GenAI reimagination for a P&C carrier, defining the future vision for a holistic GenAI-based claims transformation and leading implementation of AI-enabled use cases
- Led development of Strategic Workforce Planning capability for P&C carrier, designing how to incorporate impact of AI/Agentic AI on skills, team structures, and roles required in the future
- Led redesign of Claims Litigation processes for P&C carrier
- Led redesign of legal organization for P&C carrier for increased claims litigation activity
- Led claims transformation at a large P&C carrier, including designing and implementing their next-gen - Quality program, and building the enterprise claims/product/UW/reserving feedback loop
Education
Salina received her MBA from the Tepper School of Business at Carnegie Mellon University, and her B.S. in Business Administration from Babson College
- Led Claims GenAI reimagination for a P&C carrier, defining the future vision for a holistic GenAI-based claims transformation and leading implementation of AI-enabled use cases
- Led development of Strategic Workforce Planning capability for P&C carrier, designing how to incorporate impact of AI/Agentic AI on skills, team structures, and roles required in the future
- Led redesign of Claims Litigation processes for P&C carrier
- Led redesign of legal organization for P&C carrier for increased claims litigation activity
- Led claims transformation at a large P&C carrier, including designing and implementing their next-gen - Quality program, and building the enterprise claims/product/UW/reserving feedback loop
Education
Salina received her MBA from the Tepper School of Business at Carnegie Mellon University, and her B.S. in Business Administration from Babson College
Speaking At
