Name
Panel Discussion: Rethinking Claims: Performance, Efficiency and Client Outcomes
Date & Time
Wednesday, November 11, 2026, 11:50 AM - 12:30 PM
Speakers
Aidan O'Neill, DOCOsoft
Gabrielle Folliard, CNA Hardy
Mitch Bennett, Allianz Commercial
Sarah Howell, Liberty Specialty Markets
Gabrielle Folliard, CNA Hardy
Mitch Bennett, Allianz Commercial
Sarah Howell, Liberty Specialty Markets
Description
This session explores how organisations are transforming the claims function in practice. From using data and technology to streamline processes, to addressing operational challenges, panellists will examine what it takes to deliver a more efficient and client-focused service. The discussion will also consider how firms are evolving their operating models and talent strategies to support long-term change and what a modern claims function should look like in today’s market.
Session Type
Breakout sessions 11:40
Session Order
2
Claims
Panel discussion: Rethinking Claims: Performance, Efficiency and Client Outcomes