As technology, cost pressure and shifting market dynamics reshape the industry, the structure of insurance teams is undergoing a fundamental change. Traditional role definitions are being challenged, with greater emphasis on data, adaptability and new ways of working.

This session examines how firms are redefining capability across the organisation. From the impact of AI and automation on day-to-day roles to decisions around upskilling, redeployment and hiring, panellists will explore what the workforce of the next three to five years will look like and how leaders are preparing for it.