AI remains one of the most talked-about themes in the market, but many firms are still struggling to move beyond experimentation and isolated automation projects. As pressure grows to improve efficiency, modernise workflows and deliver better underwriting and claims outcomes, the focus is shifting from hype to implementation.

This panel will explore where AI is genuinely creating value across underwriting, claims and operations, and what is holding adoption back. From workflow integration and data quality to automation and decision-making, panellists will share real examples of what is working in practice and where expectations still exceed reality.